Nothing regarding a receipt, nor any shipping information (like a tracking number, etc).ħ/18: Received shipping information with an estimated delivery date of 7/20.ħ/19: Phones received. I received about 3 emails within the next few hours welcoming us to T-Mobile, confirming our order, advertising basically. He walked me through a docusign process, and said he would be emailing me our receipt, shipping information, etc.
Upon wrapping up our order he told us the total for the day would be $274.21. He also added two screen protectors with screen insurance, both of which we didn’t ask for, and didn’t necessarily want, but I assumed it had to do with the visa gift cards.
He then exclaimed “Oh, you will also get a $200 visa gift card for each line!” He didn’t mention why, or any promotion name. We told him to go ahead with the purchase, and while he was wrapping everything up, he seemed to be a bit confused about what trade in was going to what phone, but we seemed to get that sorted.
He never mentioned anything about shipping a sim card for my Mother’s existing iPhone8, and honestly I didn’t know to ask about it. He offered us overnight shipping, and again after we asked multiple times of the overnight would guarantee delivery buy 7/18, he confirmed, so we opted for the additional charge so I could quickly in turn send my sister’s phone to her. We asked about shipping the phones, and if we could have my phone shipped to my address, and my sisters phone shipped to hers, and he said he could not do that. I asked him on at least 3 separate occasions if we could pay off the balances of the phones after the trade ins, and he confirmed at least 3 times that we could, but we would have to call back and do that later. He said the monthly prices to pay these new phones off would be $12.50 for the iPhone13ProMax, and $16.00 for the iPhone13Mini. He also told us the amount of the phones, the amount after the trade in rebates, and the monthly AND PAYOFF amounts as follows: He discussed phone options with my sister regarding her iPhone8 trade in, and gave her dimensions of the iPhone10Mini as 6”x3” (as it turns out these were the approximate dimensions of the iPhone13 regular…we’ll get back to this), so she chose the Mini. Jude told us that the monthly cost would be $140, before the government discount, and that I was eligible for one, but I would have to call after the account was set up to apply that. if I could use my government employee discount (15%). if we could pay off the remainder of our new phones instead of doing so monthly, and c. How much would the bill be each month, b. During the call there were a couple questions I asked repeatedly: a. He told us we did qualify for the trade in promotion, and also seemed VERY excited about all of the offers he could help us with. Jude was very kind and friendly, and seemed helpful. My mother and I were each taking copius notes so we all had the information after the face.
We called using conference call so all of us were on the line when we were doing this. although my mom and I live at the same residence, my sister lives about 500 miles away from us. my mom would be keeping her Iphone8, but wanted to port her existing number, and b. The two points of potential issue was that a. We were asking about the trade in promotion offering $400 for the 8 and $800 for the 11.
#Tmobile 4 lines upgrade#
Can you please read the following timeline and offer me some suggestions? (I know it’s long, I apologize):ħ/17 called to move 3-lines service from Verizon, and upgrade 2 of our iphones (an iphone8-256mb to trade in for an iphone13-she hadn’t decided on size, and an iphone11ProMax-256mb to trade in for an iphone13ProMax).
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